MAPEI Product Support

You have the questions and MAPEI Product Support has the answers!

Whether you are a first-time Do-It-Yourselfer putting up a kitchen backsplash or a seasoned General Contractor bidding on a billion-dollar construction project, our highly experienced staff is ready to help answer your questions! Read on to discover the Who, What, When, How and Why about MAPEI Product Support.

What kinds of service does MAPEI Product Support provide?

• Guidance on which products to use
• Answers to product questions
• Help in locating documents on the MAPEI USA Website
• Advice on installation methods
• Instruction on how to properly use and apply products

How can we help you with your project? We can:

• Assist you in selecting the right products for a long-lasting successful installation or to meet a specification.
• Help you determine if the substrate/subfloor is ready to receive the flooring installation.
• Direct you to industry-approved methods and standards that are relevant to your project.
• Recommend the tools that work best when applying our products.
• Show you how to navigate our Websites and locate documents that relate to your project, such as Technical Bulletins, Installation Guides and Technical Data Sheets.
• Send you a paper grout-color chart.

Which types of flooring products are we familiar with?

• Porcelain tile, including large format and thin tile
• Bamboo and wood flooring
• Ceramic, quarry and Saltillo tile
• Granite, marble, travertine and other types of natural stone
• Luxury vinyl plank (LVP), luxury vinyl tile (LVT) and sheet vinyl
• Glass tile, metal tile and mixed-media installations
• Vinyl composition tile (VCT)
• Carpet tile and roll carpet
• Cement tile, pavers and thin brick
• Rubber flooring
• And much, much more!

When are we available?

• We are available by phone at 1-800-992-6273 during normal business hours.
• Our business hours are Monday through Friday from 8:00 a.m. to 5:30 p.m. EST.
• You can also type in your question on the Contact Us page on the MAPEI Website.
• You can also send us an e-mail at your convenience at productsupport@mapei.com.
• Website and e-mail inquiries are typically responded to within 24 hours following the start of the next business day.

Why is MAPEI Product Support #1 in the industry?

• Our goal is to provide you with professional advice and sound recommendations.
• We have over 200 years of combined experience in the flooring industry.
• MAPEI Product Support is committed to giving friendly, helpful and courteous service.

How can we serve you today?